Skip to content
  • Login
Sportsnet

Sportsnet

www.sportsnet.ca
What is your customer experience with Sportsnet?

Sportsnet Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Sportsnet has 1.5 star rating based on 219 customer reviews. Consumers are mostly dissatisfied.

  • 6% of users would likely recommend Sportsnet to a friend or colleague.

  • Rating Distribution
  • Pros: Good for watch games, Good programming, Lots of games in different sports.
    Cons: No customer service, Cannot get a hold of customer service, Cannot watch all the games.

View full overview ›

Media from reviews

Sportsnet - Constant issues with app / subscription
Sportsnet - Constant issues with app / subscription - Image 2Sportsnet - I committed to a year and cannot get a refund for bad serviceSportsnet - Your app doesn’t work and yes the internet connection is strong. That has...Sportsnet - Your app doesn’t work and yes the internet connection is strong.... - Image 2Sportsnet - Channel not working for 3 daysSportsnet - Account blockdd
View all media ›

Top Sportsnet Reviews

Positive Review

"Constant Error 10 Dropouts"

stars-rating stars-rating stars-rating stars-rating stars-rating

I subscribed to Sportsnet 6 days ago and have exchanged more than 60 messages with Rogers and Sportsnet technical support staff. The error, 'unable to connect...

Critical Review

"I have cancelled and they keep taking money out of my account for the last 2 month and it was all I had in my account I want my money back plus I canceled everything so upset"

stars-rating stars-rating stars-rating stars-rating stars-rating

Listen and do what the customer asked for. I cancelled it in June, and I just noticed that they took it out in June, and this month they took the last 28...

Show reviews that mention
game games subscription service money customer account phone app hockey
Filter review
Sort by
Audreyana Mxf
map-marker Mississauga, Ontario

Stuttering/Choppy broadcast of the Jay Vs Angels Jul 6/25

Jay vs Angels game on Sports Net was choppy/stuttering both video and audio. It was not rectified by the time the game ended.

This was not a problem with my modem (Rogers--owners of the Blue Jays broadcasts as well--I understand different companies?) as I watched the NewYork Yankees game with no similar problem.

I have had problems with audio delay on Blue Jays games before, but nothing like this. It was unwatchable.

View full review

User's recommendation: Not much to be done if you want to watch the Blue Jays. Maybe go to MLBTV and watch games with the opposing broadcasters? Rogers has a monopoly on the Jays games in Canada.,

Resolved
Steve F Bok

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Constant Error 10 Dropouts

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user May 21, 2025

Developer provided work around and is working on a fix.

Updated by user May 21, 2025

Good news. I've been able to work with the app developer and they have determined that there is an IPv6 integration issue with the app on certain smart TV'S.

By disabling IPv6 on my router and only having IPv4 enabled the Error 10 issue is gone and streaming is solid. The developer is working on a fix that won't involve having to disable IPv6.

Original review May 20, 2025

I subscribed to Sportsnet 6 days ago and have exchanged more than 60 messages with Rogers and Sportsnet technical support staff. The error, 'unable to connect to your account.

Please login again. (Error 10)' pops up every few minutes.

Rogers staff have concluded that it is an issue with the Sportsnet Android app because all my other streaming apps work well, and Sportsnet works fine streaming on Windows 10 with Chrome. I believe the Sportsnet app was created and is managed by 'Deltatre.' I have contacted them as well.

View full review
Cons:
  • Does not function correctly on android devices

Preferred solution: Deliver product or service ordered

User's recommendation: ONLY buy a one month subscription until you are certain Sportsnet functions correctly on ALL your devices.

Chrisy Ukf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sechelt, British Columbia

6 or 7 reinstalls.... and they refuse to fix... tv's last more than 5 years...that's their latest excuse... which like their service SUCKS... senior citizen's don't have money to waste...

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

IM 70 YEARS OLD BUT NOT STUPID

I LIKE MOST PEOPLE PREFER TO RUN THRU

ALL THE STEPS SUGGESTED BY THE NET

BECAUSE WE DONT LIKE BEING TOLD TO WASTE TIME DOING WAHAT WE HAVE ALREADY DONE..

WHICH IS YOUR EXPLANATION EXACTLY

THE ONLY PROBLEM IS IT DOESNT WORK

YOU APPARENTLY.. EXPECT ME TO RE-EXPLAIN A PROBLEM THATS STRAIGHT FORWARD

INSTEAD OF WATCH GAME

I GET RESUME FOR A GAME I HAVENT EVEN WATCHED

I END UP SEEING SCORE

IVE DONE ALLYOU SEEM TO SUGGEST

MAYBE YOU CAN SHUT DOWN THE INTERNET

SO PEOPLE CANT TALK ABOUT THE POOR

PERFORMANCE OF YOUR SERVICE

YOU ALREADY KNOW YOU ARE CAUSING PAIN AND SUFFERING

I WILL UNINSTALL AND REINSTALL FOR THE FOURTH OR FIFTH TIME

ONLY ONE MORE TIME

WILL YOU WASTE MY TIME.

AND PATIENCE

YOU ARE AWARE OF THE DIFFICULTIES

OF DELETING REINSTALLING REAUTHORIZING DEVICE

AND ACCORDING TO THE INTERNET

YOU CANT...

OR WONT FIX THIS

IF IT WAS MY COMPANY... I WOULD REFUND ENTIRE

AMOUNT PAID

FOR THIS SERVICE

IS NOT SERVICE

I'M JUST BUYING.

AGGRAVATION

AND WE HAVE THE GOVERNMENT FOR THAT

SEND A FIX OR SAY GOOD-BYE

A VERY SAD CUSTOMER

ROBERT FISHER

View full review

User's recommendation: unless you can afford tv every five years... apparently this vis a waste of time

Michael H Vcd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Such a poorly managed app

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Sportsnet is such a frustrating app to use, and it's painfully obvious that the developers do not watch sports on it! I've been a customer for 3 years, and it keeps getting worse.

While it's not as bad on an iPad or phone, watching on my TV, it only has slow-mo fast forward. It literally can take 5-10 minutes to fast forward to the 3rd period of a hockey game if you missed it. They used to have different speeds (i.e., 2X, 8X, 16X, or lightning speed), and then they dropped that feature this past year! Why??

It also constantly drops, and while watching a game, I can restart 3-5 times... every time having to slow-mo fast forward. Today I got home and wanted to watch the Oilers game. I went to the app, picked the replay, and it came up with the highlights and a ticket showing the score before I realized.

And I can't get into a game when I know the score. This has happened many times before. Who runs this show?

Get your crap together. It could be soooo much better.

View full review
Pros:
  • You get to watch choppy sports shows
Cons:
  • Constantly crashes and restarts
  • Are choppy

Preferred solution: Apology

User's recommendation: Find your sports elsewhere. If you're going to pay for it, make sure its at least good and customer centric

Blair M Cou

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Absolute Garbage

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Simply the worst app I've ever used. Kicks out multiple times per game, every game (has never not happened), and there's no resume feature.

If you're behind, you're forced to either jump back in live and risk ruining your watching experience by finding out things you didn't want to find out that way or else restart from the beginning and fast forward in 10-second increments back to where you were. The worst app out there, bar none.

View full review

Preferred solution: Apology

User's recommendation: Avoid at all costs. It is hands down the worst app you’ll ever use.

John M Vju

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Vancouver, British Columbia

Choice of play by play commentators

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Cuthbert and Simpson doing play-by-play for the Western Conference finals? C'mon Sportsnet, read the room.

The last thing Western viewers want or need is Eastern sportscasters doing the play-by-play. Besides Cuthbert's annoying halting delivery, they are woefully bereft of knowledge of Western teams. Get that clause out of their contracts. The job belongs to Western commentators and, in particular, if a team advances, so should their sportscasters.

Jack Michaels and Louie Debrusk are very knowledgeable and appreciated by Oiler fans. They deserve the gig. I watched the 3rd period (Game 1) with the sound off, as Cuthbert's annoying halting delivery and lack of knowledge of team dynamics was too painful to listen to.

They struggle for meaningful conversation that comes so naturally to Michaels/Debrusk. (Did I mention Cuthbert's annoying halting delivery?)

View full review
Nightrider

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Toronto, Ontario

Monopoly

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

What is it with Sportsnet.

You have your own station; why the *** do you think you have every stream channel as well as other stations?

God damn it, who wants to jack up your price to $24.99 plus tax and then take over other stations so no one can watch our Leafs play for once? But no, you people don't make enough money as it is, so you have to deprive people of watching the Leafs unless you pay to use the Sportsnet channel and others that you have monopolized, so no one can stream. Then you freeze the channel that you were able to get, but Sportsnet freezes you, so you can't watch the game unless you pay.

Thanks a lot.

Pretty disgusting, disrespectful, and selfish, to say the least.

View full review

User's recommendation: Don't sign up with sportsnet ripoff.

3 comments
Guest

For $199.99/year, 55 cents a day, you get the Leafs, Blue Jays, Raptors, Premier League Soccer and more. If that is cost-prohibitive to your needs then move on.

Guest
reply icon Replying to comment of Guest-2684874

But in reality you don't get any of those because if your watching it on anything but a phone/computer it's just a frozen screen with sound in the background, or crashes, or buffering even though it's already a delayed stream, stuck in 720p even though it's 2025. You get alot or choices for the $, but the quality/reliability of the product makes it seem like a scam.

Guest
reply icon Replying to comment of Guest-2689609

It’s terrible quality…my internet is great but the streaming is unbelievably bad. I guess no competition

View more comments (2)
Linds P Ktv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can't boot other devices

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

My kids had left sportsnet signed in on devices somewhere and i couldn't get in to watch the game. Account settings give you no option to log out all devices.

I changed the password successfully but that still doesn't log out other devices which makes no sense... isn't that the point of a password? Emailed sportsnet and asked them to log out all devices, they said no they can't do it. I have to find the devices and log them out.

Thats a complete lie, of course sportsnet can wipe all my devices.

In the end I didn't get to watch a single second of round 2 game 1 Oil vs Vegas and still no resolution. Sportsnet is a joke.

View full review
Cons:
  • Terrible streaming quality
  • Terrible app
  • Terrible customer service

Preferred solution: A time machine so I can go back and watch the hockey game

User's recommendation: Sportsnet will screw you over knowing there's nothing you can do about it. Their streaming is incredibly glitchy and laggy.

1 comment
Guest

It sounds like you should direct your anger at your irresponsible kids you raised. Are they hiking Everest that you can’t reach them? Maybe think twice about giving them the new password when you get your self-inflicted grievance resolved.

scott c Fkg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancellation

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I am finding it difficult to cancel my subscription. My name is Scott Curtis, and my phone number is 709-682-****. Please cancel my subscription.

View full review
Cons:
  • Hard to cancel
Storey Oue

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Edmonton, Alberta

I want to cancel my subscription for the summer

Please set up a live support line so that a person can talk to another person and not a robot to help solve my issue of cancelling my subscription for the summer.

Please phone me back and tell me youve cancelled my subscription. Or phone me back to help me. Thank you.

View full review
Storey Oue

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Edmonton, Alberta

Need to cancel my subscription

I no longer need my subscription and would like to cancel it. Thank you. My callback number is area code 780-218-****.

View full review
Anonymous
map-marker Calgary, Alberta

Terrible Broadcast team

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Such a garbage broadcast tonight in hockey game. Cuthbert stuttering out useless stats and Simpson being a total Oiler 'homer' ...disgusting.

Had to mute it to enjoy game.

View full review

User's recommendation: Mute

Anonymous
map-marker Calgary, Alberta

Price is absolutely ridiculous and streaming absolutely sucks. I get kicked off at least 4 times per hockey game.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

They've had these problems since day one and haven't fixed it. Will never use them again. Have market cornered on hockey so they hide the consumer with outrageous price and poor service.

NHL should be the one *** but when you see the referee's they have now you know it's all about the money not the product.

View full review

User's recommendation: Avoid it.

Media Expert Talks

Disinformation: Russian and Chinese trolls among us

Disinformation: Russian and Chinese trolls among us

Jun 16, 2022

How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.

Prof. Darren Linvill
Prof. Darren Linvill

Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.

Safaa Qtn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Toronto, Ontario

Worst customer service ever

Trying to cancel subscription. The website loops you round and round until you give up.

Intentional frustration tactic, to defeat cancelling subscriptions.

Shameful and unethical business practice. You cant call it customer service as it doesn't exist, it is the complete opposite, which i refer to as customer disservice.

View full review
Mike P Yhf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kentville, Nova Scotia

Need help accessing sportsnet package

Money came out for my subscription, but when I try to watch something, it says I have to subscribe, if I click subscribe, it says I already have an account...then I'm in a loop! I can't cancel my account or anything!

View full review

User's recommendation: Stay away!

David L Ppv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Commentators on Senator leafs game

Updated by user May 15, 2025

I have contacted Sportsnet and they have not responded.

Updated by user May 01, 2025

I am forced to use them as there is no other option available.

Original review Apr 30, 2025

Watching game 5 between Ottawa and Toronto. Ottawa wins 4-0, and at the end of the game, when they announced the final score, it resembled reading an obituary.

Ottawa just had a big shutout win, and it was pathetic and insulting how the announcer stated the final score.

The post-game: they only talked about Toronto. They should have been reminded of who won the game. They only showed one post-game interview, and it was of a Toronto player.

Again, Ottawa won the game.

Come on, Sportsnet.

View full review

Preferred solution: Apology

Companies Similar to Sportsnet

The Hockey News reviews and complaints

The Hockey News

0 Reviews
The Sports Network reviews and complaints

The Sports Network

0 Reviews
The Hockey Writers reviews and complaints

The Hockey Writers

0 Reviews
Hockey-Reference com reviews and complaints

Hockey-Reference com

0 Reviews

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article